Syllabus breadth checkpoint
You scored 8/8 on Lesson 4 and 8/8 on Lesson 5, so the adaptive loop should stop repeating those traps and scan the untouched syllabus.
Why this replaces the old Lesson 6
The previous Lesson 6 was too narrow: incident/problem/known error only. This version covers all syllabus zones at least lightly, then future lessons should target only whatever you miss.
Coverage map
LO1 key concepts LO2 guiding principles LO3 four dimensions LO4 SVS LO5 value chain LO6/7 practices
This is not a full mock. It is a diagnostic breadth scan to decide the next lesson.
Quick routers before the quiz
Key concepts
Utility = fit for purpose. Warranty = fit for use. Output = deliverable. Outcome = result enabled.
Guiding principles
Small steps + feedback = progress iteratively. Reuse current reality = start where you are.
Dimensions and value chain
Dimensions are management lenses. Value chain activities are the operating model from demand to value.
Practices
Service request = standard ask. Service desk = entry/contact point. Service level = business-based targets.
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Pass condition
Score 12/14 or better. Any miss becomes the next adaptive lesson. If you pass cleanly, move into mixed 5-question exam batches.
Sources: ITIL 4 Foundation Syllabus v4.2 and ITIL 4 Foundation Glossary.