Release vs deployment second pass
Built from your Lesson 2 result: 5/6, with the miss on “Release vs deployment”. This drill makes the distinction automatic.
Your Lesson 2 miss
You selected release management for a question whose clue was moves components into environments. The correct route was deployment management.
The two-word router
available = release move = deployment
Ignore whether the work feels “big” or “production-like”. ITIL wants the precise activity: making available for use vs moving components into an environment.
Decision table
Release management
Use when the wording says the version, feature, service, or collection of CIs is made available for use.
Deployment management
Use when the wording says components are moved into live, test, development, or any other environment.
Change enablement
Use when the wording says risk is assessed, changes are authorized, or the change schedule is managed.
Configuration management
Use when the wording says information about services and supporting CIs is kept accurate and available.
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Learner ID:
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Pass condition
Score 7/8 or better here. If you do, we can move to incident vs problem vs known error. If not, retry Lesson 3 once before moving on.
Sources: ITIL 4 Foundation Syllabus v4.2 and ITIL 4 Foundation Glossary.